AI Quality Lead

**AI Quality Lead** at Tripadvisor in London, England, United Kingdom **What you'll do** - Design and execute QA frameworks for AI chatbots and automated workflows - Monitor and analyze real-time AI conversations to identify issues - Provide feedback to AI teams for system improvement - Audit handover from AI to human-assist to ensure seamless transitions **What they're looking for** - QA or process improvement specialist with 2+ years in customer contact-center operations - Hands-on experience with AI testing and evaluation - Strong analytical skills and ability to identify root causes - Experience with benchmarking and accuracy scoring **Details** - Location: London, England, United Kingdom - Type: Hybrid (1-2 days per week in office) - Salary: null