IT HelpDesk Analyst
Toast
Standort: Bengaluru, Karnataka, India, Ireland
Anstellungsart: full time
IT HelpDesk Analyst at Toast in Bengaluru, Karnataka, India. **What you'll do** - Log, triage, and resolve Level 1/2 incidents via Slack, Email, and ServiceNow. - Oversee the IT asset lifecycle including audits, provisioning, and disposal. - Maintain AV/IT equipment in collaboration rooms and support live events. - Draft troubleshooting guides and run IT onboarding sessions for new employees. **What they're looking for** - Strong troubleshooting methodology across macOS, Windows, and Linux. - Proficient in ServiceNow for ticket lifecycle management. - Working knowledge of networking fundamentals and AV systems. - Familiarity with Google Workspace, Microsoft 365, and MDM tools like Intune or JAMF. **Details** - Location: Bengaluru, Karnataka, India - Type: Full-time
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