CHEF DE RECEPTION H:F

**CHEF DE RECEPTION H:F** **What you'll do** - Manage, coordinate and supervise all Reception teams (receptionists, bellhops, concierge, spa and sailors) - Ensure excellence in customer journey, quality and personalization of service - Organize and supervise operations related to arrivals and departures - Anticipate customer needs and expectations to guarantee a memorable experience - Handle complaints and complex situations that cannot be resolved by staff - Participate in recruitment, integration and follow-up of new team members - Ensure proper application of hotel policies and procedures - Participate in commercial activities and performance monitoring **What they're looking for** - Experience in hotel reception management - Excellent customer service skills and ability to manage high-end clientele - Strong leadership and team management abilities - Knowledge of hotel operations and procedures - Commercial awareness and ability to contribute to performance objectives - Excellent communication and problem-solving skills - Ability to work in a multicultural environment **Details** - Location: Tikehau, Pf - Type: Full-time - Salary: null