Director of Customer Support
Cloudbeds
Location: North America, United States
Director of Customer Support at Cloudbeds in North America. **What you'll do** - Lead a global, multi-time-zone customer support organization - Transform reactive support into proactive partnership using AI - Own accountability for queue health, answer quality, and team wellbeing - Drive first contact resolution and reduce resolution times **What they're looking for** - 8+ years in customer support, including 4+ years leading leaders - Deep hospitality or hospitality-technology experience - Track record of improving team health and key metrics - Ability to translate technical concepts for non-technical customers **Détails** - Lieu : North America
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