Learning Excellence Manager
GetYourGuide
Location: Berlin, Germany
Employment type: full time
**Learning Excellence Manager at GetYourGuide in Berlin** **What you'll do** - Define and own the learning strategy for Care, covering segmentation, prioritization, and delivery model - Lead, coach and develop a team of five Learning Specialists - Build and maintain data foundation for learning using KPIs to diagnose capability gaps - Partner with Quality Assurance and Knowledge & Process to close quality insight loops - Reshape learning for an AI-supported operation **What they're looking for** - Strategic thinking to evolve learning approaches for an AI-transformed operation - Leadership experience managing a team of learning specialists - Data analysis skills to connect learning metrics to business outcomes - Partnership building with BPO partners to ensure consistent capability **Details** - Location: Berlin - Type: Full-time - Salary: null
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