Manager, Customer Support - LATAM
Cloudbeds
Location: Latin America, United States (Remote)
**Manager, Customer Support - LATAM** **What you'll do** - Lead, coach, and develop a team of Customer Support Leads - Act as primary escalation point for complex customer issues - Own and drive key support metrics including CSAT, NPS, SLA adherence - Champion a culture where team takes ownership of outcomes - Leverage Cloudbeds' AI tools to improve team efficiency **What they're looking for** - Hotel operations experience - Ability to lead by example and stay calm under pressure - Ownership mentality from working in operations - Ability to directly contact customers to resolve issues **Details** - Location: Latin America - Type: Remote - Salary: Not specified
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