Onboarding Coach - Guest Experience
Cloudbeds
Location: Portugal, United States
Onboarding Coach - Guest Experience at Cloudbeds in Portugal. **What you'll do** - Facilitate client onboarding, training, and support for the Whistle messaging platform via video, phone, and email. - Resolve customer inquiries and troubleshoot escalated issues across multiple channels. - Partner with Sales to demonstrate ROI and drive retention. - Record activities in Salesforce and gather feedback for product improvements. **What they're looking for** - Over 3 years of 5-star hospitality experience (Front Desk or Revenue Manager) or 3 years of SaaS customer-facing experience. - Deep expertise in Revenue Management principles and technology. - Strong ability to build client relationships and ensure product adoption. - Proficiency in using CRM tools and staying updated on system changes. **Details** - Location: Portugal, Portugal (Remote) - Type: Not specified
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