Senior Support Operations Manager
Lighthouse
Location: Dallas-Fort Worth Metroplex; Denver Metropolitan Area, Belgium
**Senior Support Operations Manager** chez Lighthouse à Dallas-Fort Worth Metroplex; Denver Metropolitan Area, Belgique **What you'll do** - Own the orchestration of systems, processes, and people behind support experience - Evolve Intercom and introduce differentiated support entitlements - Partner with Product, Engineering, and Support teams to scale support - Ensure AI and human support work together as one coherent system **What they're looking for** - Experience in support operations management - Strong analytical and problem-solving skills - Ability to work in a fast-paced, scaling environment - Excellent communication and collaboration skills **Details** - Location: Dallas-Fort Worth Metroplex; Denver Metropolitan Area, Belgium - Type: Non spécifié - Salary: Non spécifié
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