Compliance Analyst (Viator)

**Service Operations Compliance Lead at Tripadvisor in London, UK** **What you'll do** - Perform regular audits of external BPO and internal Resolution/Experience Recovery processes - Monitor AI and Human compliance in handling refunds, promotions and Gesture of GoodWill processes - Investigate potential compliance breaches and report findings to CS Management - Maintain working knowledge of tours & activities industry specific regulations **What they're looking for** - Experience in compliance auditing and risk mitigation - Knowledge of consumer refund and compensation regulations - Ability to collaborate with AI Service Lead on compliance processes - Strong stakeholder management skills **Details** - Location: London, UK (Hybrid, 3 days in office) - Type: Not specified - Salary: Not specified

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