Senior Director, Enterprise Customer Care - AI Strategy
Toast
Location: Remote, United States, Ireland (Remote)
Senior Director, Enterprise Customer Care - AI Strategy at Toast in Remote, United States **What you'll do** - Define and own the AI and intelligence strategy for Enterprise Care - Pilot, evaluate, and recommend AI tools for agent-facing use cases - Design the analytics framework that Enterprise Care runs on - Lead the evaluation of AI-readiness inside the organization **What they're looking for** - 10+ years of experience in customer support or enterprise service delivery - Practitioner's eye for AI and intelligent tooling in support organizations - Operator's discipline to distinguish between demos and production-ready solutions - Ability to translate AI capabilities into operational impact **Details** - Location: Remote, United States - Type: Not specified - Salary: Not specified
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